This form is for Napoleon warranty parts only.
For other brands please click here
Napoleon has a new policy. They will only ship warranty parts to your technician. This is not a Fireplacepro policy it is Napoleon’s policy.
If you do not have a technician or can’t find a technician you will need to pay for shipping.
Your Name (required)
Your Email (required)
Your Phone Number (required)
Fuel Type (required)
Natural GasLiquid PropaneWoodPelletElectricCharcoalOilButane
Original Invoice or Order Number (required)
Installer's name (required)
Installers complete company name, address and phone number (required)
Your Serial Number from your Fireplace or Stove (required) (Serial # may be found on the ratings tag/plate in the location indicated in your manual)
Details on the defect from the installer (required)
Date of install (required)
Case # if Napoleon has been contacted by the installer.
Part # needed under warranty (required)
Please retain all parts and packaging until further notice.
You may attach photo(s) that support your claim. For new installations, please include a photo of the product label (not shipping) on the packaging. (Photos must be jpg, jpeg, or png files no larger than 7mb each)
Without all required information warranty claims cannot be submitted on your behalf.
After clicking send please allow some time for the photos to upload.
If you do not see the "Thank You For Your Submission!" message, please try again.
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AMERICA’S FIREPLACE PROFESSIONALS SINCE 1991