Your Name (required)
Your Email (required)
Name on Sales Receipt
Fireplacepro.com Sales Receipt Number: (required)
Serial Number: (required)
Part Number of Damaged or Missing Part: (required)
How Delivery Receipt was Signed (was the damaged or missing part noted?): (required)
Description of Damage: (required)
Please retain all parts and packaging until further notice.
Please attach photo(s) of the damage, the product label (not the shipping label) from the packaging of any damaged part(s), and the overall box condition. Additional photos may be emailed to: cs at fireplacepro.com
(Photos 1 & 2 may be 10mb, photo 3 may be 5mb)
After clicking send please allow some time for the photos to upload.
PLEASE REACH OUT TO US
AMERICA’S FIREPLACE PROFESSIONALS SINCE 1991