Your Name (required)
Your Email (required)
Name on Sales Receipt
Fireplacepro.com Sales Receipt Number: (required)
Serial Number: (required)
Part Number of Damaged or Missing Part: (required)
How Delivery Receipt was Signed (was the damaged or missing part noted?): (required)
Description of Damage: (required)
Please retain all parts and packaging until further notice.
Please attach photo(s) of the damage, the product label (not the shipping label) from the packaging of any damaged part(s), and the overall box condition. Additional photos and files too large to attach may be emailed to: cs at fireplacepro.com
(Attached file size limit: 7mb each)
After clicking send please allow some time for the photos to upload.
If you do not see the "Thank You For Your Submission!" message, please try again.
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AMERICA’S FIREPLACE PROFESSIONALS SINCE 1991