Your Name (required)
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Your Phone Number (required)
Your Serial Number (required) (Serial # may be found on the ratings tag/plate in the location indicated in your manual)
Fuel Type (required)
Natural GasLiquid PropaneWoodPelletElectricCharcoalOilButane
Original Invoice or Order Number (required)
Date of Purchase/Installation. (required)
Please describe the issue you are encountering with the product. (required)
Shipping Address For Replacement Parts (required)
Please retain all parts and packaging until further notice.
You may attach photo(s) that support your claim. For new installations, please include a photo of the product label (not shipping) on the packaging. (Photos must be jpg, jpeg, or png files no larger than 5mb)
After clicking send please allow some time for the photos to upload.
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AMERICA’S FIREPLACE PROFESSIONALS SINCE 1991