This form is for Napoleon warranty parts only.
For other brands please click here 

Napoleon has a new policy. They will only ship warranty parts to your technician. This is not a Fireplacepro policy it is Napoleon’s policy.

If you do not have a technician or can’t find a technician you will need to pay for shipping.

Your Name (required)

Your Email (required)

Your Phone Number (required)

Fuel Type (required)
Natural GasLiquid PropaneWoodPelletElectricCharcoalOilButane

Original Invoice or Order Number (required)

Installer's name (required)

Installers complete company name, address and phone number (required)

Your Serial Number from your Fireplace or Stove (required)

Details on the defect from the installer (required)

Date of install (required)

Case # if Napoleon has been contacted by the installer.

Part # needed under warranty (required)

Without all required information Warranties cannot be submitted on your behalf.