To the staff at Fireplace Pro:
Lakeland Home & Stove:
I just want to take this opportunity to thank you for the great support I received today. I had purchased a Napoleon GD70PT-s from you folks in earlier this year. Installed it into our new in-law apartment this summer. I had turned it on several time just to ensure it was working, no problem but not long enough to ensure the blower fan was functional. Today I turned it on to get some serious heat for a cold morning. It became apparent that the blower fan was not operating. A call to you folks got me some very professional trouble shooting and an operational blower. Thanks again. I so good to deal with true professionals. Semper Fidelis K. C. Carlon
Hello, This message is for Dean, as a follow up to my conversation with him on Saturday afternoon. I just want to say that he was extremely knowledgeable and helpful, and your website is very nicely layed out. Lisa
Actually you are as responsive as anyone I've ever dealt with on the internet !! kodo's !! I'll get back to you in a couple of days..
To all at FirePlace Pro,
Just a note of thanks to all for your pricing & service! The Napoleon Arlington GVFS20N that I purchased is a terrific addition to my Philadelphia townhome - classic design and nice heat that drafts through out the house. Additionally, the realistic flame is always noticed.
THANKS AGAIN FOR ALL YOUR HELP! I don’t believe I’ve met anyone as helpful as you have been in our process of looking for a unit to replace our old one.